We mainly use dpd laser and Xtra smile for national orders and CitiSprint for local Cape Town shipping.
CitiSprint on +27 21 5113105 or email them firstname.lastname@example.org
Please raise the issue with us if it's not resolved with them directly.
Free economy shipping only applies to orders over R1000 in value for the main centers (Joburg, Cape Town and Durban).
For small towns and cities you will need to spend R1500 to qualify for free economy shipping.
Orders need to be placed and payment cleared before 2pm Mon - Fri to make the cut off for shipping out.
Overnight shipping might not be available from our courier if you live in a small town. Please be aware of this as we could ship your order economy if you don't live in a major city centre.
We also reserve the right to quote you higher amounts for shipping should you live in smaller towns and remote areas.
Our partner couriers DO NOT deliver on weekends. If you place your order on a Friday and you choose overnight delivery, your order will only be delivered on the Monday. If you want Saturday morning delivery please call us directly before 3pm on the Friday to get a quote. You can also arrange with the courier direct to go to the depot to collect your order on the Saturday morning.
Please don't hesitate to email us if you have any questions about shipping.